Due to the current coronavirus (COVID-19) situation and limitations on non-essential business operations, warranty replacements for physical game copies and Collector’s Edition items are currently unavailable until restrictions are lifted.
If you have any issues with your items, please do still contact us, as we are keeping track of all reports to address when normal business operations resume. We also recommend contacting the retailer you purchased from for additional options as they may have a more immediate option for replacement.
As soon as we are able to send out warranty replacement items again, all affected customers who have written in will be notified. Our sincerest apologies for the inconvenience, and we thank you for your understanding