Capcom

Search

Welcome to the Support Portal for Capcom USA and Capcom Europe! Search for help articles in the search bar, or select a category below.

Residents of North and South America, Europe, the Middle East and Africa, click the button in the upper right to submit a detailed ticket. EMEA residents must select the Capcom Europe region. Please allow up to 1-2 business days to receive a response.

Please note that this method of contact is for technical troubleshooting with games. While we appreciate all players who write in, we may not be able to respond to all inquiries outside of those in need of direct support and troubleshooting for Capcom games.

Due to the current coronavirus (COVID-19) situation and limitations on non-essential business operations, warranty replacements for physical game copies and Collector’s Edition items are currently limited and there may be a delay in assistance. We strongly recommend contacting the retailer you purchased from for additional options, as they may have a more immediate option for replacement.

Our sincerest apologies for the inconvenience, and we thank you for your understanding.

When necessary for diagnostic purposes, please understand that some non-personal information including but not limited to the game play environment, console model and/or its specs, specific error codes, and information/details that caused the problem, etc. may be shared with the hardware manufacturers and/or relevant parties.

For Japan territory inquiries: https://www.capcom.co.jp/support/

For Asia (excluding Japan), Australia, and New Zealand territory inquiries: https://www.asia.capcom.com/ or info-asia@capcom.com

For inquiries regarding Capcom Mobile titles on iOS / Android: http://www.us.capcommobile.com/main#support

For inquiries regarding Resident Evil Village on macOS/iOS: https://www.capcom-support.com/hc/en-us/categories/5545415610524-Resident-Evil-Village

For inquiries regarding Resident Evil 4 on macOS/iOS: https://www.capcom-support.com/hc/en-us/categories/5787398928284-Resident-Evil-4-2023-

For inquiries regarding Mega Man X DiVE on Steam (not applicable to Mega Man X DiVE Offline): service@capcom.com.tw

For CAPCOM ID related inquiries: https://cid.capcom.com/en/support/inquiry/input/



Categories