Capcom
Welcome to the Support Portal for Capcom USA and Capcom Europe! Search for help articles in the search bar, or select a category below.
Residents of North and South America, Europe, the Middle East and Africa, click the button in the upper right to submit a detailed ticket. EMEA residents must select the Capcom Europe region. Please allow up to 1-2 business days to receive a response.
Please note that this method of contact is for technical troubleshooting with games. While we appreciate all players who write in, we may not be able to respond to all inquiries outside of those in need of direct support and troubleshooting for Capcom games.
Due to the current coronavirus (COVID-19) situation and limitations on non-essential business operations, warranty replacements for physical game copies and Collector’s Edition items are currently limited and there may be a delay in assistance. We strongly recommend contacting the retailer you purchased from for additional options, as they may have a more immediate option for replacement.
Our sincerest apologies for the inconvenience, and we thank you for your understanding.
When necessary for diagnostic purposes, please understand that some non-personal information including but not limited to the game play environment, console model and/or its specs, specific error codes, and information/details that caused the problem, etc. may be shared with the hardware manufacturers and/or relevant parties.
For Japan territory inquiries: https://www.capcom.co.jp/support/
For Asia (excluding Japan), Australia, and New Zealand territory inquiries: https://www.asia.capcom.com/ or info-asia@capcom.com
For inquiries regarding Capcom Mobile titles on iOS / Android: http://www.us.capcommobile.com/main#support
For inquiries regarding Resident Evil Village on macOS/iOS: https://www.capcom-support.com/hc/en-us/categories/5545415610524-Resident-Evil-Village
For inquiries regarding Resident Evil 4 on macOS/iOS: https://www.capcom-support.com/hc/en-us/categories/5787398928284-Resident-Evil-4-2023-
For inquiries regarding Mega Man X DiVE on Steam (not applicable to Mega Man X DiVE Offline): service@capcom.com.tw
For CAPCOM ID related inquiries: https://cid.capcom.com/en/support/inquiry/input/
Categories
- General General Capcom USA and Capcom Europe information.
- Street Fighter 6 Troubleshooting and frequently asked questions regarding Street Fighter 6.
- Exoprimal Troubleshooting and frequently asked questions regarding Exoprimal.
- Resident Evil 4 (2023) Troubleshooting and frequently asked questions regarding Resident Evil 4.
- Mega Man Battle Network Legacy Collection Troubleshooting and frequently asked questions regarding Mega Man Battle Network Legacy Collection.
- Resident Evil Village Troubleshooting and frequently asked questions regarding Resident Evil Village.
- Ghost Trick: Phantom Detective Troubleshooting and frequently asked questions regarding Ghost Trick: Phantom Detective.
- Street Fighter V Troubleshooting and frequently asked questions regarding Street Fighter V.
- Monster Hunter Rise Troubleshooting and frequently asked questions regarding Monster Hunter Rise and Monster Hunter Rise: Sunbreak.
- Monster Hunter Stories 2: Wings of Ruin Troubleshooting and frequently asked questions regarding Monster Hunter Stories 2: Wings of Ruin.
- Monster Hunter: World Troubleshooting and frequently asked questions regarding Monster Hunter: World and Monster Hunter World: Iceborne.
- Capcom Arcade Stadium Troubleshooting and frequently asked questions regarding Capcom Arcade Stadium.
- Capcom Arcade 2nd Stadium Troubleshooting and frequently asked questions regarding Capcom Arcade 2nd Stadium.
- Ghosts 'n Goblins Resurrection Troubleshooting and frequently asked questions regarding Ghosts 'n Goblins Resurrection.
- The Great Ace Attorney Chronicles Troubleshooting and frequently asked questions regarding The Great Ace Attorney Chronicles.
- Phoenix Wright: Ace Attorney Trilogy Troubleshooting and frequently asked questions regarding Phoenix Wright: Ace Attorney Trilogy.
- Devil May Cry 5 Troubleshooting and frequently asked questions regarding Devil May Cry 5 and Devil May Cry 5 Special Edition.
- Resident Evil Re:Verse Troubleshooting and frequently asked questions regarding Resident Evil Re:Verse.
- Resident Evil 2 Troubleshooting and frequently asked questions regarding Resident Evil 2.
- Resident Evil 3 Troubleshooting and frequently asked questions regarding Resident Evil 3.
- Resident Evil 7 biohazard Troubleshooting and frequently asked questions regarding Resident Evil 7 biohazard.
- Resident Evil 0 Troubleshooting and frequently asked questions regarding Resident Evil 0.
- Resident Evil HD Remaster Troubleshooting and frequently asked questions regarding Resident Evil HD Remaster.
- Resident Evil: Revelations Collection Troubleshooting and frequently asked questions regarding Resident Evil: Revelations and Resident Evil: Revelations 2.
- Resident Evil 5 Troubleshooting and frequently asked questions regarding Resident Evil 5.
- Resident Evil 6 Troubleshooting and frequently asked questions regarding Resident Evil 6.
- Capcom Fighting Collection Troubleshooting and frequently asked questions regarding Capcom Fighting Collection.
- Street Fighter 30th Anniversary Collection Troubleshooting and frequently asked questions regarding Street Fighter 30th Anniversary Collection.
- Mega Man 11 Troubleshooting and frequently asked questions regarding Mega Man 11.
- Mega Man Legacy Collection 1 + 2 Troubleshooting and frequently asked questions regarding Mega Man Legacy Collection 1 + 2.