While we hope all of our fans will have a great time with the games we offer, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting guide in case you run into any issues.

Before creating a customer support ticket, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

Check the game's system requirements
Add the game's folder and files to your security software's exception / exclusion list
Give administrator privileges to Steam and the game
Update your graphics drivers and Windows Operating System
Check your graphics driver settings
Check your computer power settings
Update your Windows Media Player codecs
Verify the game’s cache in Steam
Close other applications when playing
Delete shader cache files
Disable Compatibility Mode if enabled
Check the display settings
Ensure that your PC is in a well-ventilated area
Update DirectX
Still having trouble

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game you want to play, which are outlined at the bottom of the Steam Store page of the game. If your system does not meet the minimum requirements for the game, this may result in poor framerate or the game not running. If your system meets the minimum requirements for the game but not the recommended specifications, you may want to adjust the graphics settings to low.

Note: The game may need to be restarted after changes are made to the graphics settings.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official minimum system requirements, as well as guarantee normal game operations with mobile GPUs, external GPUs, and pre-release builds of Windows OS provided via Windows Insider Program.

2. Add the game’s folder and files to your security software's exception / exclusion list

Some launching issues and frame drops may be attributed to certain security software preventing the game executable from launching due to a false-positive error. We recommend users add all the following files and folders to the security software's and firewall's exclusion list. If these files and folders are already included or were added previously, try removing and re-adding them to the exclusion list.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

%GAME_TITLE%.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\%GAME_TITLE%

Steam.exe Default Location:
C:\Program Files (x86)\Steam

Steam AppData Default Location:
C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your security software, please contact the manufacturer or visit the official website of your security software.

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your graphics drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest NVIDIA drivers, click here.
For the latest AMD drivers, click here.

Please also ensure that you run Windows Update to install all the latest updates onto your operating system.

If you still experience issues, you may want to try performing a clean installation of the graphics driver. This will remove any extra DLL files or game profiles from the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller (DDU), which completely removes components that were part of the original driver installation package.

Run DDU and uninstall old video driver.
Install the latest OEM video card driver and reboot your PC.
Run the latest DirectX installer package and reboot your PC.

IMPORTANT! Please reboot Windows upon completing a graphics driver installation. This will help reinitialize the driver and the GPU using the new driver.

5. Check your graphics driver settings

Some high-end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops and PCs with dual GPUs, such as an integrated graphics processor and a external graphics card, may need additional configuration in the event the integrated processor is overriding the external graphics drivers by changing the primary graphics card or disabling additional GPUs. You may also want to try resetting your driver's settings.

For details on how to reset your driver's settings or change your primary graphics card from the GPU's settings, please contact the GPU manufacturer. If you are still experiencing an issue, please try the following::

Go to Settings from the Start Menu on Windows
Select System
From the Display tab open, the graphics settings and then select the game
1. If not listed, you can add it manually by clicking Browse.
Click on Options
Select “High Performance”

*Please note that the actual steps may differ depending on your system.

6. Check your computer power settings

To change your power settings, follow these steps:

If using a laptop, ensure the charger is connected
Open Control Panel
Select Power Options
Select High Performance
Launch the game

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack. Windows N and KN editions may not have Windows Media Player and its codec preinstalled.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (also posted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also want to try disabling your security software temporarily while verifying the cache or launching the game, as sometimes games or the files necessary to play them may be flagged as a virus.

Verify the game’s cache in Steam:

Restart your computer.
Rename (or delete) the folder "%GAME_TITLE%" in C:\Program Files (x86)\Steam\steamapps\common (default).
Launch Steam.
From the “Library” section, right-click on the game and select “Properties” from the menu.
Select the “Installed Files” tab and click the “Verify integrity of game files...” button.
Steam will verify the game's files - this process may take several minutes.

Important: One or more files may fail to verify. This is normal for most Steam games. Files that fail to verify are local configuration files that should not be replaced as part of this process, and therefore you can safely ignore the message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close”, and Steam will automatically download and / or replace the problematic files.

9. Close other applications when playing

Applications that consume system resources, like video recording applications and performance overlays, can compromise the game's performance and stability. If the game is suffering from performance issues, please close as many applications as possible while playing.

10. Delete your shader cache files

As some graphical issues may be caused by damaged shader cache files, you may want to try deleting these files that were generated by your graphics driver and the game. For details on how to delete the shader cache files generated by the graphics driver, please contact the GPU manufacturer.

To delete the shader cache files generated by the game, delete "shader.cache" or "shader.cache2" located in the installation folder containing %GAME_TITLE%.exe.

Note: You can skip this step if you don't have any these files.

11. Disable Compatibility Mode if enabled

To disable the compatibility mode, follow these steps:

Right click on “%GAME_TITLE%.exe” located in the following folder:
C:\Program Files (x86)\Steam\SteamApps\common\%GAME_TITLE%
*This is the default location. You may need to locate the folder where you installed the game.
Go to Properties
Open Compatibility tab
Untick “Run this program in compatibility mode for:”

If you are still experiencing issues after trying the above, disable Compatibility Mode for Steam.exe located in the following folder:
C:\Program Files (x86)\Steam

12. Check the display settings

Try adjusting your graphics settings if you are experiencing issues with the game display such as flickering or blank screens. Display issues may also be solved by adjusting your monitor settings. Please read your monitor's manual for more information.

13. Ensure that your PC is in a well-ventilated area

Gameplay may not be as smooth if your PC generates too much heat. Ensure that your PC is in a well-ventilated area with enough space around the PC. You may also be able to reduce the heat by lowering the graphics settings and limiting the frame rate.

14. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer to ensure DirectX is fully up to date.

15. Still having trouble?

If you are still experiencing issues even after trying the steps above, please Submit a Request and provide all the information below in your ticket:

A) Your System Specs

CPU name & model
Name / model of the desktop or laptop (if available)
GPU model and the amount of VRAM
Graphics driver version number
System memory size
OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows N and KN editions that do not come with Windows Media Player.)
Security software name and version
Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
Your region (continent and/or country)

Most of this information, such as the GPU model and VRAM, is available by running a DxDiag report:

Open a "Run" dialog in Windows.
1. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R".
Type "dxdiag" (with or without quotes) into the box that comes up.
From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere that will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the config.ini file, usually located in:

C:\Program Files (x86)\Steam\steamapps\common\%GAME_TITLE%

Please create a copy of this file and have it ready to attach it in your response.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) of where you’re experiencing the issues – for example: if you’re having problems with the framerate, is it happening constantly or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

Where and when did the issue occur?
What were the character(s) doing when this issue occurred?
Did the issue resolve itself when you rebooted the game?

Please also attach any screenshots or video of your issue. For video, please upload to YouTube as an unlisted video and share the link with us.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

E) If you experience a crash and have a crash report, please include that information.

When the game crashes, a folder titled "CrashReport" will be created in the following directory by default:

C:\Program Files (x86)\Steam\steamapps\common\%GAME_TITLE%

In most cases, a crash report will be saved in this folder. Please provide all of the .zip files found within. If that's not possible, please send the file most recent to the time when the issue in question occurred.

Note: The location of the CrashReport folder will be displayed on the crash report tool when it has finished generating the report.

Thank you for your patience and support!

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Last update: 2026/07/07