If you are experiencing any network errors or connection issues, please try the following steps.
1 - Confirm that the game has been fully updated
Please ensure that the latest software update has been downloaded and installed for the game.
To update Monster Hunter Rise, highlight each of the game tiles in the Switch’s main menu, then press + on the right Joy-Con / Pro Controller. Next, highlight "Software" then press the 'A' button to select it. Select 'Via the internet' and press 'A'. This will download and install the latest updates required for your game.
2 - Power-cycle your Nintendo Switch
Try power cycling your Nintendo Switch. To do this, ensure the Switch is in portable mode (not connected to the dock), and from the main menu screen, press and hold down the power button on the top of the unit for around five seconds. You'll see a menu that offers you sleep mode or power options, select power options. You can then choose to restart or turn off the system. Choose to turn it off. When it’s turned off, press the power button again to restart the system. Now launch the game.
3 - Refresh your modem and router connection
We recommend refreshing your home internet connection by unplugging your modem and router power cables, waiting 2 – 3 minutes, then re-plugging your modem’s power cable, shortly followed by your router’s. Wait a few more minutes, then restart the game.
4 - Ensure no other network-enabled devices are being used while playing online
Internet speeds of 15-20Mbps (Megabits per second) are oftentimes sufficient enough for online gaming. However, homes could have several devices connected to the internet at one time. If the home uses the internet for other things like streaming music, watching movies and working from home, this can all put a strain on your bandwidth. We recommend ensuring other devices using the internet at home are turned off while playing online.
5 - Try playing the game online at a different time
If you are having issues finding players online, it is worth noting that there are blocks of time during the day when it can be difficult for online players to participate in matches due to the number of online users. If possible, please try playing during a different time.
6 - If using a wired Ethernet connection with a router, try connecting directly to the modem
For the most optimal network connection, we recommend using an Ethernet connection with your Nintendo Switch Dock (USB Ethernet adapter required for non-Nintendo Switch OLED models. More information about this adapter can be found in this Nintendo Support article.) If your Nintendo Switch Dock is connecting via Ethernet to your router, unplug it from the router and try connecting the cable directly into your modem, then relaunch the game on your Switch.
7 - Check your home network settings for possible restrictions
In some home network configurations, there may be settings with your router, CTU or Internet Service Provider (ISP) that are causing issues with your online connection to the game. If you are using a CTU or router connected to a universal plug and play device, and these items are turned off, please turn these devices on and then restart the game.
There may also be a possibility that your router does not have the proper ports open for online play. If the above suggestions do not improve your online experience, we recommend contacting Nintendo Support for further assistance. We apologize for any inconvenience.