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Monster Hunter World: Iceborne - General Troubleshooting Guide - Steam

While we really do hope everyone will be able to enjoy the game, there are always cases where the game may not launch or run correctly under certain software environments, hardware combinations, or otherwise.

Please follow these steps to try and resolve the issue:

1 ) Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page for Monder Hunter: World and Iceborne; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

 

2 ) Add Monster Hunter World: Iceborne files and folders to your anti-virus software’s exception list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MonsterHunterWorld.exe Default Location: C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

3 ) Give Administrator Privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

 

4 ) Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here.

For the latest AMD drivers, click here.

Additionally, please ensure that Windows Update has been run from the Control Panel and that all the latest updates have been installed on your system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller (DDU), which completely removes components that were part of the original driver installation package.

  • Run DDU and uninstall old video driver.
  • Install the latest OEM video card driver and reboot your PC.
  • Run the latest DirectX installer package and reboot your PC.

5 ) Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

  1. Install the latest Intel integrated drivers
  2. Reboot your PC
  3. Open Nvidia Control Panel
  4. Click 'Manage 3D Settings'
  5. Go to 'Program Settings' and then select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Add')
  6. Scroll down to 'Power Management Mode'
  7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
  8. Close Nvidia Control Panel and launch Monster Hunter World: Iceborne

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

  1. Open AMD Catalyst Control Center
  2. Under “Switchable Graphics”, select the High Performance section and select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Browse')
  3. Click ‘Apply’
  4. Close AMD Catalyst Control Center and launch Monster Hunter World: Iceborne

Additionally, double-check your desktop / laptop’s power settings by performing the following:

  1. If using a laptop, ensure the charger is connected
  2. Open Control Panel
  3. Select Power Options
  4. Select “Change Plan Settings”
  5. Select “Change advanced power settings”
  6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
  7. Launch Monster Hunter: World

6 ) Update DirectX

We also recommend downloading and running the DirectX End-User Runtime Web Installer to ensure DirectX is fully up to date.

 

7 ) Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

  1. Restart your computer and launch Steam
  2. From the “Library” section, right-click on the game and select “Properties” from the menu.
  3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
  4. Steam will verify the game's files - this process may take several minutes.
  5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

Original Installation

Please ensure the installed base game, DLCs, and any official title updates are rolled back to their unaltered original state as provided by Capcom and Steam Store. If the problem still persists, please contact Capcom customer service for additional assistance.

 

Still experiencing issues?

Please help the dev team by providing the detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs

  1. CPU name & model

  2. Name / model of the desktop or laptop (if available)

  3. Graphics card / chip model and the amount of VRAM

  4. Video driver version number

  5. System memory size (e.g., 16GB)

  6. OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)

  7. Anti-virus software name and version

  8. Your region (continent and/or country)

B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc. The following information can greatly help as well:

  • Have you confirmed that you’ve met at least the minimum system requirements for the game (See Step 1)?

  • What were the characters doing when this issue occurred?

  • Did the issue resolve itself when you rebooted the game?

  • Please also attach any screenshots or video of the issue (can be via DropBox, Google Drive, etc. and sent via a direct link)

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and investigate the issue further.

D) DxDiag Report
A good deal of the aforementioned system information, such as the OS version, graphics card model, and video driver, are available by running a DxDiag report.

To create a DxDiag report:

  1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)

  2. Type "dxdiag" (with or without quotes) into the box that comes up.

  3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

E) Graphics Settings configuration file
The graphics_option.ini file contains graphics options selected in your game. The file is located in the directory below:

Default Location: C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World\

Please upload the graphics_option.ini file along with the DxDiag.txt file to the file hosting sites noted above and submit URL along with other relevant information from sections A, B, and C.

We apologize for any inconveniences this may cause and hope for your understanding!