For PlayStation 5 users that pre-ordered Monster Hunter Rise: Sunbreak from the PlayStation Store, the Palamute Layered Armor Set: Loyal Dog Costume and Palico Layered Armor Set: Striped Cat Costume should be offered as a pre-order bonus. If you are experiencing issues with installing the bonus DLC, please try the following troubleshooting steps to see if the problem is resolved.
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Please confirm whether the issue improves when restarting the console after completely shutting it down.
■How to turn off the console
Push the PS button.＞[Power]＞[Turn Off PS5]
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Please confirm whether the issue resolves by manually downloading the additional content which is not reflected in the game from the following procedures.
■How to download the additional content
The console’s home screen＞Highlight the game icon and press the options button.＞[Manage Game Content]＞Select the game content you wish to download.
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After updating the system software and the game version to the latest version, please confirm whether the DLC is still not reflected even when restarting the game.
※The console must be connected to the internet.
■How to update the system software
The console’s home screen＞[Settings]＞[System]＞[System Software]＞[System Software Update and Settings]＞[Update System Software]
The system software is updated to the latest version if the following message appears:
[You have the latest version of the system software.]
■How to update the game
The console’s home screen＞Highlight the game icon and press the options button.＞[Check for Update]
The game is updated to the latest version if the following message appears:
[The game or app you have installed is the latest version.]
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Please confirm whether the issue improves by enabling the settings for [Console Sharing and Offline Play].
※If it is already enabled, please try the following procedures after disabling it.
■How to confirm your [Console Sharing and Offline Play] setting
The console’s home screen＞[Settings]＞[Users and Accounts]＞[Other]＞[Console Sharing and Offline Play]
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Operations are only guaranteed when the regions match for both the hardware and software, including the game, additional content, and the console.
Please confirm whether the regions match for all systems in use.
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If the game or the additional content cannot be accessed due to a problem with the license information, please try restoring the licenses since this may resolve the issue.
■How to restore licenses
The console’s home screen＞[Settings]＞[Users and Accounts]＞[Other]＞[Restore Licenses]＞[Restore]
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Hinderances with the game operation may occur when there is a problem in the console’s database.
Please try rebuilding the database since this may resolve the issue.
■How to rebuild database
Turn off the console by holding the power button until you hear two “beep” sounds.＞After the power indicator turns off, press and hold the power button again for more than seven seconds. ＞Release the power button after you hear the second “beep”.＞Connect your DualSense wireless controller with the USB cable and press the PS button on the controller.＞After starting your console in Safe Mode, please proceed to [Clear Cache and Rebuild Database].
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Hinderances with the game operation may occur when the application data installed to the console is corrupted.
Please try reinstalling the application data since this may resolve the issue.
※Important※
・Save data will not be lost even if you delete the game data.
・If you delete the game data, the data for the title update will be deleted as well.
If you have ever played the game with the title update applied, there’s a possibility that the save data cannot be read due to the mismatch of the game version when you try to launch the game before reapplying the title update.
Please make sure to launch the game after reinstalling the game and reapplying the title update.
・Even if the installation progress screen closes and you are able to launch the game, there may be times when the installation is not fully completed yet. Please launch the game after the installation is fully complete.
■How to delete the game data
Highlight the game icon in the home screen.＞Press the options button＞[Delete]
■How to redownload the game software
The console’s home screen＞[Game Library]＞Select “Monster Hunter Rise”＞[Download]
※Please wait until the [Download Status] is shown as [Completed], which can be seen from the following procedures.
Highlight the game icon in the home screen.＞Press the options button.＞[Information]
■How to redownload the additional content
There are some contents which need to be redownloaded, and there are some which are automatically reflected if you sign into your PlayStation Network account which you used to purchase (meaning download is unnecessary).
(If you are manually redownloading the addition content)
The console’s home screen＞Highlight the game icon for “Monster Hunter Rise” and press the options button.＞[Manage Game Content]＞Select the content that you wish to download.