In rare cases it is possible to get a sealed game with a defective or missing game disc or cartridge. Before proceeding, we recommend contacting the retailer the game was purchased from. If they are unable or unwilling to assist, CAPCOM may send a replacement, but to qualify, the game must have been purchased new within the last 90 days.
Please submit an inquiry to us with the following information:
- Your name
- Phone number
- The name and location of the store where the game was purchased
A CAPCOM customer support person will follow up with you and determine if a replacement is available. If one is available, you will be instructed to send back your copy - including the manual and anything else it contained - along with a copy of the purchase receipt to:
Capcom U.S.A., Inc.
Customer Service Department
185 Berry St. Ste. 1200
San Francisco, CA 94107
When we receive your copy and a receipt dated within the last 90 days we will determine if your game is eligible for replacement. Please note that we may or may not be able to replace these discs and cartridges based on a number of factors, including available supply.